Maintenance, repairs, spare parts and more
Service from Renzmann
Find out more about the services provided by our service team here. Renzmann machines are known for their long service life. To support this, you should carry out regular maintenance work yourself and also schedule an annual service from Renzmann. You can find out what to do if things need to be done quickly under Quick help.
Worldwide service team
Welcome to the Renzmann service team - your competent contact for maintenance, servicing and technical support. Our service team stands for quality, reliability and customer proximity. With decades of experience and in-depth know-how, we offer you comprehensive support for your machines - worldwide.
Our services at a glance
Troubleshooting - quick help when needed
Technical problems can often only be resolved quickly if the right information is immediately available. In order to be able to help you quickly and effectively, we need some important information about your machine and the error pattern in advance.
Maintenance that keeps performance strong
Renzmann's maintenance team
Regular maintenance is the key to the long-term operational reliability, efficiency and value retention of your machines. The service department at Renzmann GmbH supports you with structured processes, clear recommendations and tried-and-tested checklists. This ensures that your systems work reliably and economically.
Why maintenance is so important
Regular inspections and preventative measures allow many potential malfuctions to be detected and rectified at an early stage. This minimizes downtimes, reduces follow-up costs and significantly extends the service life of your investment.
- Increased system availability
- Less downtime
- Planning reliability for your production
- Maintaining the value of your machines
Maintenance strategy at Renzmann -
Your responsibility & our expertise
Annual maintenance by trained Renzmann specialists is strongly recommended to ensure proper inspection and replacement of critical wear parts. Statutory inspections (e.g. the Ordinance on Industrial Safety and Health) are not covered by maintenance by Renzmann. Other national laws and regulations must be considered separately.
The operator is also obliged to carry out regular maintenance work himself - this is divided into daily, weekly and monthly measures.
One example:
Regular maintenance by the customer
Daily:
- Checking the safety devices (e.g. emergency stop switch)
- Visual inspection for damage, leaks or unusual noises
Weekly:
- Checking the heating and any temperature fluctuations
Monthly:
- Checking the level sensors, pumps, etc. for proper functioning
Annually:
- Checking the condenser, agitator, control cabinet and other central components
These regular checks support operational safety. However, they do not replace qualified annual maintenance by Renzmann.
Important
These maintenance points are described in detail in the respective machine manuals and shown in short form directly on the machine (e.g. as operating instructions).
The exact maintenance steps may vary depending on the machine type and configuration - please therefore always refer to the individual machine documentation.
Worldwide service for your system
Our professional annual maintenance -
Maintenance by Renzmann is carried out according to a clearly defined process:
Procedure & services
The checklist can be made available to the customer after maintenance has been carried out by Renzmann - however, it does not serve as instructions for independent maintenance and in no way replaces the professional execution by our specialist personnel.
Documentation & transparency
Once maintenance is complete, you will receive full documentation of all work carried out, including any recommendations. This enables you to meet operational and legal verification requirements, for example for quality management, audits or authorities.
Maintenance contract with Renzmann
You also have the option of concluding a maintenance contract with us.
A maintenance contract offers you several advantages:
- Annual maintenance is automatically integrated into our annual planning
- No risk of forgetting maintenance - we'll remind you in good time
- Clear deadlines and fixed planning security
- Service assignments by qualified technicians with machine expertise
This ensures that your systems are always operated efficiently, safely and in compliance with regulations.
Rely on our Service Experts
Maximize your machine availability and optimize your processes. With Renzmann, you can rely on an experienced service partner who understands your needs and provides you with individual support. Whether troubleshooting, spare parts service, retrofitting, maintenance or commissioning - contact us.
FAQ - Service
Service
How can I request a service technician for maintenance or repair?
You can contact us directly via our service hotline or by e-mail. Please have the serial number of the machine and a brief description of the fault to hand.
Via our hotline by phone or MS Teams (during our business hours)
+49 6751 878 400
How quickly can service be carried out on site?
As a rule, we can respond within 72 hours, depending on the location and availability of our service technicians, prioritizing machine downtimes and associated downtime over all other activities.
Is there a possibility for remote maintenance or remote diagnostics?
Yes, many of our newer machines are equipped with remote diagnostics functions. Our support team can then carry out initial analyses and troubleshooting remotely.
We also offer the option of using AR data goggles (ATEX approved) to guide and support your maintenance staff directly in the field.
How do I order spare parts for my machine?
Please send your spare parts request by e-mail, stating the machine designation, machine number and part number, if available.
Do you also offer maintenance contracts?
Yes, we offer individual maintenance contracts with different service levels. These include regular inspections, remote support and preferential on-site service. Request your maintenance contract here.
How often should my Renzmann machine be serviced?
In addition to the inspection intervals specified in the operating instructions (daily, weekly, monthly), which must be carried out by the operator, we recommend annual maintenance by trained Renzmann personnel. You can find more information on this under "Service".
The maintenance intervals depend on the machine type and the intensity of use. As a rule, we recommend an annual inspection by our customer service department. This includes the following services:
- Checking the machines using checklists
- Exchange of standard replacement lines
- Recording of defects (repair as follow-up order)
- Process optimization
- Documentation of all activities carried out
How long are the delivery times for the machines?
Upon order confirmation you will receive information on the expected delivery time.
Can I request operating instructions or technical documentation again?
Yes, we will be happy to provide you with a digital copy of the operating instructions or technical documentation. Please state the machine serial number and write to us.
Is there training for operators or maintenance personnel?
We train machine operators and maintenance staff - either at your premises or at our plant in Monzingen. We adapt the content to your individual needs. Simply contact us by e-mail.
How long are spare parts available for older models?
As a rule, we guarantee the availability of spare parts for at least 10 years from the production date. We are happy to check the availability of older machines on an individual basis.
Do you also support the modernization or conversion of existing machines?
Yes, we offer retrofit and modernization solutions, e.g. to increase energy efficiency